AI knowledge base software
Knowledge base software that answers your customers
Write your help articles once. AskBase publishes them as a fast, searchable help centre on your own domain, and an AI chatbot answers customers from them — with a link to the article every time.
Easy to write, easy to find
A knowledge base only works if your team keeps it current and customers find the answer in seconds. Everything here is built around those two things.
An editor that stays out of the way
Headings, lists, tables, links and code blocks. Paste or drop images straight in. Drafts stay private until you publish.
Search that finds the right article
Customers type a few words and get matching articles with the relevant sentence highlighted.
Your own domain
Publish at help.yourcompany.com, or use the free yourname.askbase.com address you get straight away.
Browsable categories
Articles are grouped by category on the home page, with recently updated ones up top.
Links that never break
Rename an article or move from another tool and old addresses forward to the right page automatically.
Version history
Every save is kept with who made it. Compare any version with today's and restore it in one click.
For customers, for your team, and for the AI
Every article says who it's for. Public articles go in your help centre. AI-only ones guide the chatbot without a public page. Internal ones are for your team alone — searchable in the dashboard and used by the team's own assistant.
An AI knowledge base that knows when to stop
The AI turns your articles into answers. It never answers from anywhere else — and it tells you what's missing.
Answers with sources
The chatbot answers in plain language on your website and help centre, and links the articles it used.
No made-up answers
When your articles don't cover a question, it says so and offers a person instead of guessing.
Gaps become drafts
Questions it couldn't answer are grouped, ranked, and drafted into articles you approve, edit or reject.
Screenshots that stay current
AskBase can browse your product and keep screenshots in your articles up to date as your app changes.
A health check for your content
See which articles the AI keeps reading but never uses — usually a sign they need splitting up.
A person is one click away
“Email a person” sits next to the chat, and lands in your team's shared inbox as a ticket.
Know which articles are working
See what each article is doing — not just page views, but the questions it answered.
- Views for every article in your help centre, without a tracking script
- How many answers each article gave through the AI chatbot
- Which answers customers rated unhelpful, and the article behind them
- Questions answered without your team, front and centre
- The questions no article answers yet, ranked by how often they're asked
- Articles the AI keeps reading but never uses
Your knowledge base, live this afternoon
- 1
Bring your articles
Import your existing help centre from its web address, or let AskBase draft a first version from your website.
- 2
Publish on your domain
Use your free AskBase address, or connect help.yourcompany.com with two DNS records.
- 3
Add the AI chatbot to your site
Paste one line of code and pick a colour. It answers from your articles straight away.
More than a knowledge base
The same articles power your chatbot and your team's replies, so an answer fixed once is fixed everywhere.
- Help deskEvery customer email becomes a ticket with an owner and a status.
- Internal knowledge baseKnowledge for your team and your AI that customers never see.
- AI chatbotAnswers questions on your website from your own help articles.
- Shared inboxAnswer support email as a team, from your own address.
- Content gapsSee the questions your help centre can't answer yet.
- Import your help centreMove from Help Scout or any public help centre, links intact.
- Free plan to start — no credit card
- Moving is easy: imported articles keep their addresses
- Public, or private to your team while you build it
- Nothing the AI writes goes live without a person approving it
Questions people ask
- What is knowledge base software?
- It's a tool for writing, organising and publishing help articles so customers can find answers themselves. A good one makes articles easy to write, easy to search and easy to keep up to date.
- What is an AI knowledge base?
- An AI knowledge base adds an assistant that reads your help articles and answers customers' questions from them in plain language. AskBase's only uses your articles, links its sources, and says when it doesn't know.
- Can I host my knowledge base on my own domain?
- Yes. Connect help.yourcompany.com with two DNS records. Until then your help centre lives at a free AskBase address.
- Can I import articles from another tool?
- Yes. Give AskBase your current help centre's address and it imports the articles with their formatting. On your own domain each article keeps its address, so links and search rankings carry over.
- Is there a free plan?
- Yes: a published help centre, the AI chatbot and 50 AI answers a month, with no credit card and no time limit.
- Is it good for SEO?
- Pages are fast, have proper titles and descriptions, and keep their addresses when you move from another tool, so rankings you've earned aren't lost.
Publish a knowledge base customers actually use
Free to start. Bring your articles, or let AskBase draft them from your website.